Privacy Policy
Last Updated On: 10 July 2025
Introduction
Welcome to BoldTek CRM. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our CRM services. This policy is designed to comply with relevant data protection laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.
Information Collection
We collect personal information that you voluntarily provide to us when registering, expressing interest in our services, or otherwise contacting us. This includes:
Name, email address, and contact details.
Usage data such as IP address, browser type, and access times.
Business-related information, if applicable.
Billing and transaction information, where applicable.
Any other details required to improve our service offerings.
Additionally, we may collect information through cookies, web beacons, and other tracking technologies as per industry standards and Indian regulatory requirements.
Use of Information
We use the information we collect to:
Provide, operate, and maintain our services.
Improve, personalize, and expand our services.
Communicate with you, either directly or through one of our partners.
Process payments, transactions, and billing where applicable.
Conduct security monitoring and fraud prevention.
Comply with legal and regulatory requirements.
Provide customer support and respond to inquiries.
Facilitate integrations with third-party services, such as WhatsApp and cloud storage providers.
Data Sharing
We do not share your personal information with third parties except as described in this Privacy Policy. We may share information with:
Service providers who perform services on our behalf, such as hosting, data analytics, and customer support.
Payment processors for transaction handling.
Legal authorities if required by law or regulatory requirements.
Partners for analytics, fraud detection, and security purposes, ensuring compliance with applicable laws.
Third-party integrations that you choose to enable within the CRM, such as WhatsApp or cloud storage services, where data will be shared as per their respective privacy policies.
We do not sell or rent your personal information to third parties for marketing purposes.
Data Security
We use administrative, technical, and physical security measures to protect your personal information. We follow industry best practices and comply with Indian data security regulations to safeguard your data. Despite these efforts, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
User Rights
As per Indian data protection regulations, you have the right to:
Access, review, and update your personal information through the BoldTek CRM application.
Request the deletion of your personal data, subject to legal and operational requirements.
Export or obtain a copy of your personal data in a commonly used electronic format.
Manage third-party integrations within the CRM and control the data shared with them.
If you wish to exercise these rights, you can do so directly via the CRM application or contact us at crm@boldtek.com.
Cookies and Tracking
We use cookies to enhance your experience. You can choose to disable cookies through your browser settings. We also comply with regulations regarding user tracking and consent management. Certain essential cookies are required for the functioning of our services and cannot be disabled.
WhatsApp Integration
BoldTek CRM offers integration with WhatsApp through a Meta account. Information shared via WhatsApp will be subject to Meta’s privacy policy. Additionally, any charges incurred for WhatsApp usage will be billed according to Meta’s payment terms and conditions. Users are encouraged to review Meta’s policies for further details. Messages exchanged through WhatsApp may be stored temporarily for delivery purposes, subject to Meta’s policies.
We comply with Meta’s Platform Terms and Developer Policies, and only use data in accordance with these terms.
For more information on how Facebook and WhatsApp handle your data, please visit:
WhatsApp Privacy Policy
International Data Transfers
If we transfer personal data outside of India, we ensure compliance with applicable data protection regulations, using standard contractual clauses and other necessary safeguards. Data transferred to third-party services integrated within the CRM will follow their respective data protection and compliance measures.
Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Once data is no longer needed, we securely delete or anonymize it. Users may also request data deletion directly within the CRM application.
Third-Party Integrations
BoldTek CRM allows integration with third-party applications such as cloud storage providers, messaging services, and analytics platforms. When you choose to integrate with a third-party service, your data may be shared with them per their respective privacy policies. It is your responsibility to review and understand these policies before enabling any integration.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. If the changes are significant, we will notify users via email or in-app notifications. Continued use of our services after changes constitute acceptance of the updated policy.
Contact
For questions regarding this policy, please contact: crm@boldtek.com
