IPR Complaints Policy
Last Updated On: 10 July 2025
Introduction
At BoldTek CRM, we respect the intellectual property rights of others and expect our users and partners to do the same. This policy outlines how rights holders can report content they believe infringes their copyright, trademark, or other IP rights, and how we handle such complaints.
What Are Intellectual Property Rights?
Intellectual Property Rights (IPR) include legal protections for:
Copyrights (e.g., text, images, software code, designs)
Trademarks (e.g., brand names, logos, slogans)
Patents and trade secrets (if applicable)
You may submit a complaint if someone has used your protected work without permission on BoldTek CRM’s platform, templates, shared content, marketing materials, or user-generated content.
How to Submit an IPR Complaint
To submit a valid IPR complaint, email us at:
crm@boldtek.com
Please include:
Your full name and contact details
Your role (owner, agent, attorney, etc.)
Detailed description of the material you claim is infringing
Exact location (URL, screenshot, or user ID) where the content appears
Proof of ownership (registration certificate, publication details, etc.)
A statement:
“I have a good faith belief that the use of the material described above is not authorized by the IPR owner, its agent, or the law.”
A statement:
“The information in this complaint is accurate, and I declare under penalty of perjury that I am the owner or authorized to act on behalf of the IPR owner.”
Your signature (digital or typed is acceptable)
Incomplete complaints may be delayed or rejected.
What We Do After Receiving a Complaint
Once a valid IPR complaint is received:
We will acknowledge your complaint within 72 hours
We may temporarily remove or restrict access to the disputed content
We may notify the user or entity who uploaded the content
We may request further proof from both parties before making a decision
If applicable, we may permanently remove the infringing content or restrict access to the responsible user
In clear cases of willful infringement, we may also:
Suspend or terminate offending accounts
Block repeat offenders
Escalate serious violations to legal authorities
Counter-Notification (for Disputed Complaints)
If a user believes a takedown request was incorrect or unfair, they may send a counter-notification to: crm@boldtek.com
It must include:
Full name and contact details
Clear reference to the removed content
A statement:
“I declare under penalty of perjury that the material was removed by mistake or misidentification.”
Your consent to legal jurisdiction in your country and the complainant’s country
Your signature
We will review the counter-notice and, where appropriate, restore content after consulting both parties—unless legal action is initiated.
Repeat Infringement
We operate a zero-tolerance policy for repeated infringement of intellectual property rights. Repeat violators may face:
Account suspension or termination
Loss of access to CRM data or services
Legal notification depending on severity
Legal Disclaimer
This IPR Complaints Policy is not legal advice. For legal concerns or detailed IP law guidance, please consult your attorney. BoldTek CRM reserves the right to reject any complaint we believe is malicious, incomplete, or unsubstantiated.
Contact
For questions regarding this policy, please contact: crm@boldtek.com
