Anti-Spam Policy
Last Updated Date : 10 July 2025
Introduction
The purpose of this Anti-Spam Policy is to prevent abuse of BoldTek CRM’s communication and marketing automation features. It defines acceptable practices for sending emails, SMS, and other messages through the platform, and ensures compliance with global anti-spam and privacy regulations.
This policy applies to:
CRM account owners and users
Teams using campaign/email modules
API integrations triggering outbound messages
Third-party service providers connected to the platform
What Is Considered Spam?
“Spam” refers to unsolicited, irrelevant, or inappropriate messages sent over digital communication channels, typically for advertising or promotional purposes, without the recipient’s consent.
Examples of spam:
Sending marketing emails without prior opt-in or consent
Using third-party purchased, scraped, or rented contact lists
Sending deceptive or misleading subject lines or sender identities
Repeatedly contacting someone who has opted out or unsubscribed
Acceptable Use Requirements
To use BoldTek CRM’s messaging or campaign features, you must follow these principles:
Consent-Driven Communication
Requirement | Description |
|---|---|
Explicit Consent (Opt-in) | Users must have given clear, informed consent before receiving marketing messages. |
Soft Opt-in (Transactional) | For existing customers with similar product offers, allowed under limited contexts. |
Unsubscribe Option | Every marketing message must include a working, clearly visible unsubscribe link. |
No Pre-Checked Boxes | Consent must be freely given—no automatic checkboxes on forms. |
Contact List Standards
You must not upload or message contacts from:
Purchased or third-party lead lists
Public directories or scraped sources
Cold lists without documentation of consent
All contacts added to BoldTek CRM must:
Be acquired with documented opt-in
Include contact source metadata (when/how consent was obtained)
Messaging Requirements
All outbound messages (email, WhatsApp, etc.) sent through BoldTek CRM must comply with the following:
Identification
Clearly state the sender identity (company name, physical address, contact details)
Avoid misleading or disguised sender names or domains
Content Accuracy
Subject lines must accurately reflect the message content
No false claims, misleading CTAs, or deceptive formatting
No fake urgency (e.g., “URGENT ACTION REQUIRED” for non-critical messages)
Consequences of Policy Violation
Violations of this Anti-Spam Policy may result in:
Severity | Consequence |
|---|---|
First Violation | Warning, training, or temporary feature limitation |
Repeated Violation | Campaign suspension, contact list review, manual account check |
Severe Violation | Account termination, permanent domain ban, legal escalation |
Examples of severe abuse:
Use of scraped lists or spoofed domains
Multiple spam complaints from ISPs
Attempting to bypass opt-out mechanisms
User Responsibilities
CRM users are responsible for:
Keeping consent records for each contact
Ensuring marketing practices follow applicable laws
Reviewing and testing campaigns before launching
Using validated sender domains and DNS records
Reporting Spam
If you believe someone is using BoldTek CRM to send spam or abusive messages, report it immediately to: crm@boldtek.com
Please include:
Email headers or screenshots
Description of the incident
Contact information for follow-up
We review all abuse reports promptly and take necessary action.
Policy Updates
This policy may be updated periodically to reflect changes in law, platform features, or industry standards. All updates will be posted on our website and/or inside the CRM website.
Contact
For questions regarding this policy, please contact: crm@boldtek.com
