Abuse Policy

Last Updated On: 10 July 2025

Purpose

This Abuse Policy outlines the types of behavior and usage that are considered abusive, harmful, or in violation of the values and functionality of BoldTek CRM. It exists to:

• Protect the integrity and performance of our systems

• Safeguard personal data and privacy

• Promote a respectful, lawful, and trustworthy CRM environment

This policy is applicable to all users, including CRM administrators, team members, clients, and external integrations via APIs.

Prohibited Activities

System Abuse

• Initiating denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks

• Exploiting software vulnerabilities or attempting to test system weaknesses (without authorization)

• Uploading malicious code, viruses, or backdoors

• Circumventing authentication or security protocols

Unauthorized Access & Account Misuse

• Accessing, or attempting to access, data or user accounts without proper permission

• Sharing login credentials or API tokens with unauthorized users or systems

• Using the CRM to impersonate another user or organization

Data Privacy Violations

• Collecting or processing personal data (e.g., contact information, behavioral data) without lawful basis or consent

• Failing to honor data subject rights under GDPR or other relevant regulations

• Using BoldTek CRM for illegal surveillance or unauthorized data mining

Spam, Phishing & Unsolicited Communication

• Sending marketing or promotional content to individuals without verified consent (opt-in)

• Mass-emailing contact lists obtained via scraping, third-party vendors, or purchased databases

• Using the CRM’s automation tools to spam or deceive recipients

• Redirecting users to phishing websites or installing malware

Fraudulent, Deceptive, and Illegal Use

• Falsifying sender identities or business credentials to deceive recipients

• Fabricating customer or contact data for fraudulent campaigns or quota inflation

• Using CRM workflows for unlawful transactions, scams, or pyramid schemes

Harassment, Threats & Offensive Content

• Using CRM communication tools to harass, stalk, or threaten individuals or businesses

• Hosting or transmitting materials that are racist, sexist, defamatory, hateful, or discriminatory

• Creating offensive tags, notes, or descriptions inside CRM contact records or tasks

Intellectual Property Infringement

• Uploading or distributing content you do not have the rights to

• Using the CRM to disseminate copyrighted content without authorization

API Misuse

• Abusing public/private API endpoints for scraping, data exfiltration, or unauthorized integration

• Overloading APIs beyond rate limits or intentionally bypassing throttling mechanisms

Enforcement & Remedial Actions

Violations of this policy may result in one or more of the following actions:

In cases of criminal behavior, abuse may be reported to law enforcement or regulatory bodies.

Reporting Abuse

If you suspect abuse of BoldTek CRM (internal or external), report it immediately:

Email: crm@boldtek.com
Required Information:

• CRM User ID or Account Name involved

• Description of the abuse (with evidence such as screenshots, URLs, logs)

• Time and date of occurrence

• Your contact information (for investigation follow-up)

Reports will be handled confidentially, and you will receive a confirmation and resolution status from our Abuse & Compliance team.

User Responsibilities

By using BoldTek CRM, all users agree to:

• Adhere to this Abuse Policy and our Terms of Service

• Use CRM data and tools only for lawful and authorized business purposes

• Respect user consent preferences and data protection laws

• Keep login credentials secure and unique to individual users

• Immediately report suspected security or compliance violations

Legal Compliance & Regulations

BoldTek CRM is designed to comply with global data protection and communication laws, including:

• Personal Data Protection Bill (India)

It is the user’s responsibility to ensure that all CRM usage and campaigns align with applicable regulations in their jurisdiction.

Updates to This Policy

This Abuse Policy may be updated periodically to reflect changes in regulation, threats, or functionality. All updates will be posted on our website and/or directly within the CRM Website. Continued use of the platform indicates acceptance of the latest version.

Contact

For questions regarding this policy, please contact: crm@boldtek.com