{"id":1045,"date":"2025-07-11T11:05:20","date_gmt":"2025-07-11T11:05:20","guid":{"rendered":"https:\/\/crm.boldtek.com\/?page_id=1045"},"modified":"2025-07-15T05:02:50","modified_gmt":"2025-07-15T05:02:50","slug":"anti-spam-policy","status":"publish","type":"page","link":"https:\/\/crm.boldtek.com\/zh\/anti-spam-policy\/","title":{"rendered":"Anti-Spam Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1045\" class=\"elementor elementor-1045\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2bd01ad7 elementor-section-boxed elementor-section-height-default elementor-section-height-default e-parent\" data-id=\"2bd01ad7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-79e9225a lakit-col-width-auto-no\" data-id=\"79e9225a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e57e10c elementor-widget elementor-widget-heading\" data-id=\"3e57e10c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Anti-Spam Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-162e23a e-flex e-con-boxed lakit-col-width-auto-no e-container e-root-container elementor-top-section e-con e-parent\" data-id=\"162e23a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d60bc5d elementor-widget elementor-widget-text-editor\" data-id=\"d60bc5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h6 data-renderer-start-pos=\"20\">Last Updated Date : <span data-teams=\"true\">10 July 2025<\/span><\/h6><h5 id=\"Introduction\" data-renderer-start-pos=\"20\">Introduction<\/h5><p data-renderer-start-pos=\"34\">The purpose of this Anti-Spam Policy is to prevent abuse of BoldTek CRM\u2019s communication and marketing automation features. It defines acceptable practices for sending emails, SMS, and other messages through the platform, and ensures compliance with global anti-spam and privacy regulations.<\/p><p data-renderer-start-pos=\"326\">This policy applies to:<\/p><ul class=\"ak-ul\" data-indent-level=\"1\"><li><p data-renderer-start-pos=\"353\">CRM account owners and users<\/p><\/li><li><p data-renderer-start-pos=\"385\">Teams using campaign\/email modules<\/p><\/li><li><p data-renderer-start-pos=\"423\">API integrations triggering outbound messages<\/p><\/li><li><p data-renderer-start-pos=\"472\">Third-party service providers connected to the platform<\/p><\/li><\/ul><h5 id=\"What-Is-Considered-Spam?\" data-renderer-start-pos=\"531\">What Is Considered Spam?<\/h5><p data-renderer-start-pos=\"557\">&#8220;Spam&#8221; refers to unsolicited, irrelevant, or inappropriate messages sent over digital communication channels, typically for advertising or promotional purposes, without the recipient\u2019s consent.<\/p><p data-renderer-start-pos=\"752\"><strong data-renderer-mark=\"true\">Examples of spam:<\/strong><\/p><ul class=\"ak-ul\" data-indent-level=\"1\"><li><p data-renderer-start-pos=\"773\">Sending marketing emails without prior opt-in or consent<\/p><\/li><li><p data-renderer-start-pos=\"833\">Using third-party purchased, scraped, or rented contact lists<\/p><\/li><li><p data-renderer-start-pos=\"898\">Sending deceptive or misleading subject lines or sender identities<\/p><\/li><li><p data-renderer-start-pos=\"968\">Repeatedly contacting someone who has opted out or unsubscribed<\/p><\/li><\/ul><h5 id=\"Acceptable-Use-Requirements\" data-renderer-start-pos=\"1035\">Acceptable Use Requirements<\/h5><p data-renderer-start-pos=\"1064\">To use BoldTek CRM&#8217;s messaging or campaign features, you must follow these principles:<\/p><h5 id=\"Consent-Driven-Communication\" data-renderer-start-pos=\"1152\">Consent-Driven Communication<\/h5><div class=\"pm-table-container with-shadow-observer\" data-layout=\"default\" data-testid=\"table-container\"><div class=\"pm-table-sticky-scrollbar-sentinel-top\" data-testid=\"sticky-scrollbar-sentinel-top\">\u00a0<\/div><div class=\"cc-12efcmn\">\u00a0<\/div><div class=\"pm-table-wrapper\" data-number-column=\"false\" data-layout=\"default\" data-autosize=\"false\" data-table-local-id=\"7ccdb977-c8ee-481f-adbd-e8712d3d6f1f\" data-vc=\"table-node-wrapper\"><div class=\"sentinel-left\">\u00a0<\/div><table data-testid=\"renderer-table\" data-number-column=\"false\" data-table-width=\"760\" data-layout=\"default\"><colgroup> <col \/> <col \/><\/colgroup><tbody><tr><th class=\"ak-renderer-tableHeader-sortable-column__wrapper\" colspan=\"1\" rowspan=\"1\" aria-sort=\"none\"><div class=\"ak-renderer-tableHeader-sortable-column\"><p data-renderer-start-pos=\"1185\">Requirement<\/p><figure class=\"ak-renderer-tableHeader-sorting-icon__wrapper ak-renderer-tableHeader-sorting-icon__no-order\"><div role=\"presentation\"><div class=\"ak-renderer-tableHeader-sorting-icon cc-xy3osd\" tabindex=\"0\" role=\"button\" aria-label=\"No sort applied to the column\" aria-disabled=\"false\" aria-hidden=\"false\"><div class=\"sorting-icon-svg__no_order ak-renderer-tableHeader-sorting-icon-inactive cc-37vp66\">\u00a0<\/div><\/div><\/div><\/figure><\/div><\/th><th class=\"ak-renderer-tableHeader-sortable-column__wrapper\" colspan=\"1\" rowspan=\"1\" aria-sort=\"none\"><div class=\"ak-renderer-tableHeader-sortable-column\"><p data-renderer-start-pos=\"1200\">Description<\/p><figure class=\"ak-renderer-tableHeader-sorting-icon__wrapper ak-renderer-tableHeader-sorting-icon__no-order\"><div role=\"presentation\"><div class=\"ak-renderer-tableHeader-sorting-icon cc-xy3osd\" tabindex=\"0\" role=\"button\" aria-label=\"No sort applied to the column\" aria-disabled=\"false\" aria-hidden=\"false\"><div class=\"sorting-icon-svg__no_order ak-renderer-tableHeader-sorting-icon-inactive cc-37vp66\">\u00a0<\/div><\/div><\/div><\/figure><\/div><\/th><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p data-renderer-start-pos=\"1217\">Explicit Consent (Opt-in)<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p data-renderer-start-pos=\"1246\">Users must have given clear, informed consent before receiving marketing messages.<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p data-renderer-start-pos=\"1334\">Soft Opt-in (Transactional)<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p data-renderer-start-pos=\"1365\">For existing customers with similar product offers, allowed under limited contexts.<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p data-renderer-start-pos=\"1454\">Unsubscribe Option<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p data-renderer-start-pos=\"1476\">Every marketing message must include a working, clearly visible unsubscribe link.<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p data-renderer-start-pos=\"1563\">No Pre-Checked Boxes<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p data-renderer-start-pos=\"1587\">Consent must be freely given\u2014no automatic checkboxes on forms.<\/p><\/td><\/tr><\/tbody><\/table><div class=\"sentinel-right\">\u00a0<\/div><\/div><div class=\"pm-table-sticky-scrollbar-container-view-page\" data-vc=\"table-sticky-scrollbar-container\"><div>\u00a0<\/div><\/div><div class=\"pm-table-sticky-scrollbar-sentinel-bottom\" data-testid=\"sticky-scrollbar-sentinel-bottom\">\u00a0<\/div><\/div><h5 id=\"Contact-List-Standards\" data-renderer-start-pos=\"1654\">Contact List Standards<\/h5><ul class=\"ak-ul\" data-indent-level=\"1\"><li><p data-renderer-start-pos=\"1680\">You must not upload or message contacts from:<\/p><ul class=\"ak-ul\" data-indent-level=\"2\"><li><p data-renderer-start-pos=\"1729\">Purchased or third-party lead lists<\/p><\/li><li><p data-renderer-start-pos=\"1768\">Public directories or scraped sources<\/p><\/li><li><p data-renderer-start-pos=\"1809\">Cold lists without documentation of consent<\/p><\/li><\/ul><\/li><li><p data-renderer-start-pos=\"1858\">All contacts added to BoldTek CRM must:<\/p><ul class=\"ak-ul\" data-indent-level=\"2\"><li><p data-renderer-start-pos=\"1901\">Be acquired with documented opt-in<\/p><\/li><li><p data-renderer-start-pos=\"1939\">Include contact source metadata (when\/how consent was obtained)<\/p><\/li><\/ul><\/li><\/ul><h5 id=\"Messaging-Requirements\" data-renderer-start-pos=\"2008\">Messaging Requirements<\/h5><p data-renderer-start-pos=\"2032\">All outbound messages (email, WhatsApp, etc.) sent through BoldTek CRM must comply with the following:<\/p><h5 id=\"Identification\" data-renderer-start-pos=\"2136\">Identification<\/h5><ul class=\"ak-ul\" data-indent-level=\"1\"><li><p data-renderer-start-pos=\"2154\">Clearly state the sender identity (company name, physical address, contact details)<\/p><\/li><li><p data-renderer-start-pos=\"2241\">Avoid misleading or disguised sender names or domains<\/p><\/li><\/ul><h5 id=\"Content-Accuracy\" data-renderer-start-pos=\"2298\">Content Accuracy<\/h5><ul class=\"ak-ul\" data-indent-level=\"1\"><li><p data-renderer-start-pos=\"2318\">Subject lines must accurately reflect the message content<\/p><\/li><li><p data-renderer-start-pos=\"2379\">No false claims, misleading CTAs, or deceptive formatting<\/p><\/li><li><p data-renderer-start-pos=\"2440\">No fake urgency (e.g., \u201cURGENT ACTION REQUIRED\u201d for non-critical messages)<\/p><\/li><\/ul><h5>Consequences of Policy Violation<\/h5><p data-renderer-start-pos=\"2552\">Violations of this Anti-Spam Policy may result in:<\/p><div class=\"pm-table-container with-shadow-observer\" data-layout=\"default\" data-testid=\"table-container\"><div class=\"pm-table-sticky-scrollbar-sentinel-top\" data-testid=\"sticky-scrollbar-sentinel-top\">\u00a0<\/div><div class=\"cc-12efcmn\">\u00a0<\/div><div class=\"pm-table-wrapper\" data-number-column=\"false\" data-layout=\"default\" data-autosize=\"false\" data-table-local-id=\"85149c67-ca73-428b-9325-acc4e39bbd82\" data-vc=\"table-node-wrapper\"><div class=\"sentinel-left\">\u00a0<\/div><table data-testid=\"renderer-table\" data-number-column=\"false\" data-table-width=\"760\" data-layout=\"default\"><colgroup> <col \/> <col \/><\/colgroup><tbody><tr><th class=\"ak-renderer-tableHeader-sortable-column__wrapper\" colspan=\"1\" rowspan=\"1\" aria-sort=\"none\"><div class=\"ak-renderer-tableHeader-sortable-column\"><p data-renderer-start-pos=\"2607\">Severity<\/p><figure class=\"ak-renderer-tableHeader-sorting-icon__wrapper ak-renderer-tableHeader-sorting-icon__no-order\"><div role=\"presentation\"><div class=\"ak-renderer-tableHeader-sorting-icon cc-xy3osd\" tabindex=\"0\" role=\"button\" aria-label=\"No sort applied to the column\" aria-disabled=\"false\" aria-hidden=\"false\"><div class=\"sorting-icon-svg__no_order ak-renderer-tableHeader-sorting-icon-inactive cc-37vp66\">\u00a0<\/div><\/div><\/div><\/figure><\/div><\/th><th class=\"ak-renderer-tableHeader-sortable-column__wrapper\" colspan=\"1\" rowspan=\"1\" aria-sort=\"none\"><div class=\"ak-renderer-tableHeader-sortable-column\"><p data-renderer-start-pos=\"2619\">Consequence<\/p><figure class=\"ak-renderer-tableHeader-sorting-icon__wrapper ak-renderer-tableHeader-sorting-icon__no-order\"><div role=\"presentation\"><div class=\"ak-renderer-tableHeader-sorting-icon cc-xy3osd\" tabindex=\"0\" role=\"button\" aria-label=\"No sort applied to the column\" aria-disabled=\"false\" aria-hidden=\"false\"><div class=\"sorting-icon-svg__no_order ak-renderer-tableHeader-sorting-icon-inactive cc-37vp66\">\u00a0<\/div><\/div><\/div><\/figure><\/div><\/th><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p data-renderer-start-pos=\"2636\">First Violation<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p data-renderer-start-pos=\"2655\">Warning, training, or temporary feature limitation<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p data-renderer-start-pos=\"2711\">Repeated Violation<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p data-renderer-start-pos=\"2733\">Campaign suspension, contact list review, manual account check<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p data-renderer-start-pos=\"2801\">Severe Violation<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p data-renderer-start-pos=\"2821\">Account termination, permanent domain ban, legal escalation<\/p><\/td><\/tr><\/tbody><\/table><div class=\"sentinel-right\">\u00a0<\/div><\/div><div class=\"pm-table-sticky-scrollbar-container-view-page\" data-vc=\"table-sticky-scrollbar-container\"><div>\u00a0<\/div><\/div><div class=\"pm-table-sticky-scrollbar-sentinel-bottom\" data-testid=\"sticky-scrollbar-sentinel-bottom\">\u00a0<\/div><\/div><h6 data-renderer-start-pos=\"2885\">Examples of severe abuse:<\/h6><ul class=\"ak-ul\" data-indent-level=\"1\"><li><p data-renderer-start-pos=\"2914\">Use of scraped lists or spoofed domains<\/p><\/li><li><p data-renderer-start-pos=\"2957\">Multiple spam complaints from ISPs<\/p><\/li><li><p data-renderer-start-pos=\"2995\">Attempting to bypass opt-out mechanisms<\/p><\/li><\/ul><h5 id=\"User-Responsibilities\" data-renderer-start-pos=\"3038\">User Responsibilities<\/h5><p data-renderer-start-pos=\"3061\">CRM users are responsible for:<\/p><ul class=\"ak-ul\" data-indent-level=\"1\"><li><p data-renderer-start-pos=\"3095\">Keeping consent records for each contact<\/p><\/li><li><p data-renderer-start-pos=\"3139\">Ensuring marketing practices follow applicable laws<\/p><\/li><li><p data-renderer-start-pos=\"3194\">Reviewing and testing campaigns before launching<\/p><\/li><li><p data-renderer-start-pos=\"3246\">Using validated sender domains and DNS records<\/p><\/li><\/ul><h5 id=\"Reporting-Spam\" data-renderer-start-pos=\"3296\">Reporting Spam<\/h5><p data-renderer-start-pos=\"3312\">If you believe someone is using BoldTek CRM to send spam or abusive messages, report it immediately to: <a class=\"_mizu1p6i _1ah31bk5 _ra3xnqa1 _128m1bk5 _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _syaz14q2 _ect41gqc _1a3b18uv _4fpr8stv _5goinqa1 _f8pj14q2 _9oik18uv _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm18uv _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0\" title=\"mailto:crm@boldtek.com\" href=\"mailto:crm@boldtek.com\" data-renderer-mark=\"true\">crm@boldtek.com<\/a> <br \/>Please include:<\/p><ul class=\"ak-ul\" data-indent-level=\"1\"><li><p data-renderer-start-pos=\"3452\">Email headers or screenshots<\/p><\/li><li><p data-renderer-start-pos=\"3484\">Description of the incident<\/p><\/li><li><p data-renderer-start-pos=\"3515\">Contact information for follow-up<\/p><\/li><\/ul><p data-renderer-start-pos=\"3552\">We review all abuse reports promptly and take necessary action.<\/p><h5 id=\"Policy-Updates\" data-renderer-start-pos=\"3617\">Policy Updates<\/h5><p data-renderer-start-pos=\"3633\">This policy may be updated periodically to reflect changes in law, platform features, or industry standards. All updates will be posted on our website and\/or inside the CRM website.<\/p><h5 id=\"Contact\" data-renderer-start-pos=\"3816\">Contact<\/h5><p data-renderer-start-pos=\"3825\">For questions regarding this policy, please contact:\u00a0<a class=\"_mizu1p6i _1ah31bk5 _ra3xnqa1 _128m1bk5 _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _syaz14q2 _ect41gqc _1a3b18uv _4fpr8stv _5goinqa1 _f8pj14q2 _9oik18uv _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm18uv _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0\" style=\"background-color: #ffffff;\" title=\"mailto:compliance@boldtekcrm.com\" href=\"mailto:compliance@boldtekcrm.com\" data-renderer-mark=\"true\">crm@boldtek.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Anti-Spam Policy Last Updated Date : 10 July 2025 Introduction The purpose of this Anti-Spam Policy is to prevent abuse of BoldTek CRM\u2019s communication and marketing automation features. It defines acceptable practices for sending emails, SMS, and other messages through the platform, and ensures compliance with global anti-spam and privacy regulations. This policy applies to: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1045","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/crm.boldtek.com\/zh\/wp-json\/wp\/v2\/pages\/1045","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/crm.boldtek.com\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/crm.boldtek.com\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/crm.boldtek.com\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/crm.boldtek.com\/zh\/wp-json\/wp\/v2\/comments?post=1045"}],"version-history":[{"count":22,"href":"https:\/\/crm.boldtek.com\/zh\/wp-json\/wp\/v2\/pages\/1045\/revisions"}],"predecessor-version":[{"id":1158,"href":"https:\/\/crm.boldtek.com\/zh\/wp-json\/wp\/v2\/pages\/1045\/revisions\/1158"}],"wp:attachment":[{"href":"https:\/\/crm.boldtek.com\/zh\/wp-json\/wp\/v2\/media?parent=1045"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}