{"id":1038,"date":"2025-07-11T11:01:36","date_gmt":"2025-07-11T11:01:36","guid":{"rendered":"https:\/\/crm.boldtek.com\/?page_id=1038"},"modified":"2025-07-15T04:54:27","modified_gmt":"2025-07-15T04:54:27","slug":"abuse-policy","status":"publish","type":"page","link":"https:\/\/crm.boldtek.com\/zh\/abuse-policy\/","title":{"rendered":"\u6ee5\u7528\u653f\u7b56"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1038\" class=\"elementor elementor-1038\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2bd01ad7 elementor-section-boxed elementor-section-height-default elementor-section-height-default e-parent\" data-id=\"2bd01ad7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-79e9225a lakit-col-width-auto-no\" data-id=\"79e9225a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e57e10c elementor-widget elementor-widget-heading\" data-id=\"3e57e10c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">\u6ee5\u7528\u653f\u7b56<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-162e23a e-flex e-con-boxed lakit-col-width-auto-no e-container e-root-container elementor-top-section e-con e-parent\" data-id=\"162e23a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d60bc5d elementor-widget elementor-widget-text-editor\" data-id=\"d60bc5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h6 data-renderer-start-pos=\"1\">Last Updated On: 10 July 2025<\/h6><h5 id=\"Purpose\" data-renderer-start-pos=\"31\">Purpose<\/h5><p data-renderer-start-pos=\"40\">This Abuse Policy outlines the types of behavior and usage that are considered abusive, harmful, or in violation of the values and functionality of BoldTek CRM. It exists to:<\/p><ul class=\"ak-ul\" data-indent-level=\"1\"><li><p data-renderer-start-pos=\"218\">Protect the integrity and performance of our systems<\/p><\/li><li><p data-renderer-start-pos=\"274\">Safeguard personal data and privacy<\/p><\/li><li><p data-renderer-start-pos=\"313\">Promote a respectful, lawful, and trustworthy CRM environment<\/p><\/li><\/ul><p data-renderer-start-pos=\"378\">This policy is applicable to all users, including CRM administrators, team members, clients, and external integrations via APIs.<\/p><h5 id=\"Prohibited-Activities\" data-renderer-start-pos=\"508\"><strong>Prohibited Activities<\/strong><\/h5><h5 id=\"System-Abuse\" data-renderer-start-pos=\"531\">System Abuse<\/h5><ul class=\"ak-ul\" data-indent-level=\"1\"><li><p data-renderer-start-pos=\"547\">Initiating denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks<\/p><\/li><li><p data-renderer-start-pos=\"633\">Exploiting software vulnerabilities or attempting to test system weaknesses (without authorization)<\/p><\/li><li><p data-renderer-start-pos=\"736\">Uploading malicious code, viruses, or backdoors<\/p><\/li><li><p data-renderer-start-pos=\"787\">Circumventing authentication or security protocols<\/p><\/li><\/ul><h5 id=\"Unauthorized-Access-&amp;-Account-Misuse\" data-renderer-start-pos=\"841\">Unauthorized Access &amp; Account Misuse<\/h5><ul class=\"ak-ul\" data-indent-level=\"1\"><li><p data-renderer-start-pos=\"881\">Accessing, or attempting to access, data or user accounts without proper permission<\/p><\/li><li><p data-renderer-start-pos=\"968\">Sharing login credentials or API tokens with unauthorized users or systems<\/p><\/li><li><p data-renderer-start-pos=\"1046\">Using the CRM to impersonate another user or organization<\/p><\/li><\/ul><h5 id=\"Data-Privacy-Violations\" data-renderer-start-pos=\"1107\">Data Privacy Violations<\/h5><ul class=\"ak-ul\" data-indent-level=\"1\"><li><p data-renderer-start-pos=\"1134\">Collecting or processing personal data (e.g., contact information, behavioral data) without lawful basis or consent<\/p><\/li><li><p data-renderer-start-pos=\"1253\">Failing to honor data subject rights under <strong data-renderer-mark=\"true\">GDPR<\/strong> or other relevant regulations<\/p><\/li><li><p data-renderer-start-pos=\"1334\">Using BoldTek CRM for illegal surveillance or unauthorized data mining<\/p><\/li><\/ul><h5 id=\"Spam,-Phishing-&amp;-Unsolicited-Communication\" data-renderer-start-pos=\"1408\">Spam, Phishing &amp; Unsolicited Communication<\/h5><ul class=\"ak-ul\" data-indent-level=\"1\"><li><p data-renderer-start-pos=\"1454\">Sending marketing or promotional content to individuals without verified consent (opt-in)<\/p><\/li><li><p data-renderer-start-pos=\"1547\">Mass-emailing contact lists obtained via scraping, third-party vendors, or purchased databases<\/p><\/li><li><p data-renderer-start-pos=\"1645\">Using the CRM\u2019s automation tools to spam or deceive recipients<\/p><\/li><li><p data-renderer-start-pos=\"1711\">Redirecting users to phishing websites or installing malware<\/p><\/li><\/ul><h5 id=\"Fraudulent,-Deceptive,-and-Illegal-Use\" data-renderer-start-pos=\"1775\">Fraudulent, Deceptive, and Illegal Use<\/h5><ul class=\"ak-ul\" data-indent-level=\"1\"><li><p data-renderer-start-pos=\"1817\">Falsifying sender identities or business credentials to deceive recipients<\/p><\/li><li><p data-renderer-start-pos=\"1895\">Fabricating customer or contact data for fraudulent campaigns or quota inflation<\/p><\/li><li><p data-renderer-start-pos=\"1979\">Using CRM workflows for unlawful transactions, scams, or pyramid schemes<\/p><\/li><\/ul><h5 id=\"Harassment,-Threats-&amp;-Offensive-Content\" data-renderer-start-pos=\"2055\">Harassment, Threats &amp; Offensive Content<\/h5><ul class=\"ak-ul\" data-indent-level=\"1\"><li><p data-renderer-start-pos=\"2098\">Using CRM communication tools to harass, stalk, or threaten individuals or businesses<\/p><\/li><li><p data-renderer-start-pos=\"2187\">Hosting or transmitting materials that are racist, sexist, defamatory, hateful, or discriminatory<\/p><\/li><li><p data-renderer-start-pos=\"2288\">Creating offensive tags, notes, or descriptions inside CRM contact records or tasks<\/p><\/li><\/ul><h5 id=\"Intellectual-Property-Infringement\" data-renderer-start-pos=\"2375\">Intellectual Property Infringement<\/h5><ul class=\"ak-ul\" data-indent-level=\"1\"><li><p data-renderer-start-pos=\"2413\">Uploading or distributing content you do not have the rights to<\/p><\/li><li><p data-renderer-start-pos=\"2480\">Using the CRM to disseminate copyrighted content without authorization<\/p><\/li><\/ul><h5 id=\"API-Misuse\" data-renderer-start-pos=\"2554\">API Misuse<\/h5><ul class=\"ak-ul\" data-indent-level=\"1\"><li><p data-renderer-start-pos=\"2568\">Abusing public\/private API endpoints for scraping, data exfiltration, or unauthorized integration<\/p><\/li><li><p data-renderer-start-pos=\"2669\">Overloading APIs beyond rate limits or intentionally bypassing throttling mechanisms<\/p><\/li><\/ul><h5 id=\"Enforcement-&amp;-Remedial-Actions\" data-renderer-start-pos=\"2757\">Enforcement &amp; Remedial Actions<\/h5><p data-renderer-start-pos=\"2789\">Violations of this policy may result in one or more of the following actions:<\/p><div class=\"pm-table-container with-shadow-observer\" data-layout=\"default\" data-testid=\"table-container\"><div class=\"pm-table-sticky-scrollbar-sentinel-top\" data-testid=\"sticky-scrollbar-sentinel-top\">\u00a0<\/div><div class=\"cc-12efcmn\">\u00a0<\/div><div class=\"pm-table-wrapper\" data-number-column=\"false\" data-layout=\"default\" data-autosize=\"false\" data-table-local-id=\"062246d3-e3a9-4dc0-9e70-bca8dcbe58f8\" data-vc=\"table-node-wrapper\"><div class=\"sentinel-left\">\u00a0<\/div><table data-testid=\"renderer-table\" data-number-column=\"false\" data-table-width=\"760\" data-layout=\"default\"><colgroup> <col \/> <col \/><\/colgroup><tbody><tr><th class=\"ak-renderer-tableHeader-sortable-column__wrapper\" colspan=\"1\" rowspan=\"1\" aria-sort=\"none\"><div class=\"ak-renderer-tableHeader-sortable-column\"><p data-renderer-start-pos=\"2871\">Violation Severity<\/p><figure class=\"ak-renderer-tableHeader-sorting-icon__wrapper ak-renderer-tableHeader-sorting-icon__no-order\"><div role=\"presentation\"><div class=\"ak-renderer-tableHeader-sorting-icon cc-xy3osd\" tabindex=\"0\" role=\"button\" aria-label=\"No sort applied to the column\" aria-disabled=\"false\" aria-hidden=\"false\"><div class=\"sorting-icon-svg__no_order ak-renderer-tableHeader-sorting-icon-inactive cc-37vp66\">\u00a0<\/div><\/div><\/div><\/figure><\/div><\/th><th class=\"ak-renderer-tableHeader-sortable-column__wrapper\" colspan=\"1\" rowspan=\"1\" aria-sort=\"none\"><div class=\"ak-renderer-tableHeader-sortable-column\"><p data-renderer-start-pos=\"2893\">Potential Action<\/p><figure class=\"ak-renderer-tableHeader-sorting-icon__wrapper ak-renderer-tableHeader-sorting-icon__no-order\"><div role=\"presentation\"><div class=\"ak-renderer-tableHeader-sorting-icon cc-xy3osd\" tabindex=\"0\" role=\"button\" aria-label=\"No sort applied to the column\" aria-disabled=\"false\" aria-hidden=\"false\"><div class=\"sorting-icon-svg__no_order ak-renderer-tableHeader-sorting-icon-inactive cc-37vp66\">\u00a0<\/div><\/div><\/div><\/figure><\/div><\/th><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p data-renderer-start-pos=\"2915\"><strong data-renderer-mark=\"true\">Low (First Offense)<\/strong><\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p data-renderer-start-pos=\"2938\">Written warning, user education, feature usage review<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p data-renderer-start-pos=\"2997\"><strong data-renderer-mark=\"true\">Moderate<\/strong><\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p data-renderer-start-pos=\"3009\">Temporary suspension of account\/feature, access revocation<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p data-renderer-start-pos=\"3073\"><strong data-renderer-mark=\"true\">High<\/strong><\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p data-renderer-start-pos=\"3081\">Permanent account termination, legal notification, data deletion, blacklist registration<\/p><\/td><\/tr><\/tbody><\/table><div class=\"sentinel-right\">\u00a0<\/div><\/div><div class=\"pm-table-sticky-scrollbar-container-view-page\" data-vc=\"table-sticky-scrollbar-container\"><div>\u00a0<\/div><\/div><div class=\"pm-table-sticky-scrollbar-sentinel-bottom\" data-testid=\"sticky-scrollbar-sentinel-bottom\">\u00a0<\/div><\/div><p data-renderer-start-pos=\"3174\">In cases of criminal behavior, abuse may be reported to law enforcement or regulatory bodies.<\/p><h5 id=\"Reporting-Abuse\" data-renderer-start-pos=\"3269\">Reporting Abuse<\/h5><h5 id=\"If-you-suspect-abuse-of-BoldTek-CRM-(internal-or-external),-report-it-immediately:\" data-renderer-start-pos=\"3286\">If you suspect abuse of BoldTek CRM (internal or external), report it immediately:<\/h5><p data-renderer-start-pos=\"3370\"><strong data-renderer-mark=\"true\">Email:<\/strong> <a class=\"_mizu1p6i _1ah31bk5 _ra3xnqa1 _128m1bk5 _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _syaz14q2 _ect41gqc _1a3b18uv _4fpr8stv _5goinqa1 _f8pj14q2 _9oik18uv _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm18uv _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0\" title=\"mailto:abuse@boldtekcrm.com\" href=\"mailto:abuse@boldtekcrm.com\" data-renderer-mark=\"true\">crm@boldtek.com<\/a><br \/><strong data-renderer-mark=\"true\">Required Information:<\/strong><\/p><ul class=\"ak-ul\" data-indent-level=\"1\"><li><p data-renderer-start-pos=\"3418\">CRM User ID or Account Name involved<\/p><\/li><li><p data-renderer-start-pos=\"3458\">Description of the abuse (with evidence such as screenshots, URLs, logs)<\/p><\/li><li><p data-renderer-start-pos=\"3534\">Time and date of occurrence<\/p><\/li><li><p data-renderer-start-pos=\"3565\">Your contact information (for investigation follow-up)<\/p><\/li><\/ul><p data-renderer-start-pos=\"3623\">Reports will be handled confidentially, and you will receive a confirmation and resolution status from our Abuse &amp; Compliance team.<\/p><h5 id=\"User-Responsibilities\" data-renderer-start-pos=\"3756\">User Responsibilities<\/h5><p data-renderer-start-pos=\"3779\">By using BoldTek CRM, all users agree to:<\/p><ul class=\"ak-ul\" data-indent-level=\"1\"><li><p data-renderer-start-pos=\"3824\">Adhere to this Abuse Policy and our Terms of Service<\/p><\/li><li><p data-renderer-start-pos=\"3880\">Use CRM data and tools only for lawful and authorized business purposes<\/p><\/li><li><p data-renderer-start-pos=\"3955\">Respect user consent preferences and data protection laws<\/p><\/li><li><p data-renderer-start-pos=\"4016\">Keep login credentials secure and unique to individual users<\/p><\/li><li><p data-renderer-start-pos=\"4080\">Immediately report suspected security or compliance violations<\/p><\/li><\/ul><h5 id=\"Legal-Compliance-&amp;-Regulations\" data-renderer-start-pos=\"4146\">Legal Compliance &amp; Regulations<\/h5><p data-renderer-start-pos=\"4178\">BoldTek CRM is designed to comply with global data protection and communication laws, including:<\/p><ul class=\"ak-ul\" data-indent-level=\"1\"><li><p data-renderer-start-pos=\"4278\"><strong data-renderer-mark=\"true\">Personal Data Protection Bill (India)<\/strong><\/p><\/li><\/ul><p data-renderer-start-pos=\"4319\">It is the user\u2019s responsibility to ensure that all CRM usage and campaigns align with applicable regulations in their jurisdiction.<\/p><h5 id=\"Updates-to-This-Policy\" data-renderer-start-pos=\"4452\">Updates to This Policy<\/h5><p data-renderer-start-pos=\"4476\">This Abuse Policy may be updated periodically to reflect changes in regulation, threats, or functionality. All updates will be posted on our website and\/or directly within the CRM Website. Continued use of the platform indicates acceptance of the latest version.<\/p><h5 id=\"Contact\" data-renderer-start-pos=\"4740\">Contact<\/h5><p data-renderer-start-pos=\"4749\">For questions regarding this policy, please contact:\u00a0<a class=\"_mizu1p6i _1ah31bk5 _ra3xnqa1 _128m1bk5 _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _syaz14q2 _ect41gqc _1a3b18uv _4fpr8stv _5goinqa1 _f8pj14q2 _9oik18uv _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm18uv _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0\" style=\"background-color: #ffffff;\" title=\"mailto:compliance@boldtekcrm.com\" href=\"mailto:compliance@boldtekcrm.com\" data-renderer-mark=\"true\">crm@boldtek.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Abuse Policy Last Updated On: 10 July 2025 Purpose This Abuse Policy outlines the types of behavior and usage that are considered abusive, harmful, or in violation of the values and functionality of BoldTek CRM. It exists to: Protect the integrity and performance of our systems Safeguard personal data and privacy Promote a respectful, lawful, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1038","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/crm.boldtek.com\/zh\/wp-json\/wp\/v2\/pages\/1038","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/crm.boldtek.com\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/crm.boldtek.com\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/crm.boldtek.com\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/crm.boldtek.com\/zh\/wp-json\/wp\/v2\/comments?post=1038"}],"version-history":[{"count":21,"href":"https:\/\/crm.boldtek.com\/zh\/wp-json\/wp\/v2\/pages\/1038\/revisions"}],"predecessor-version":[{"id":1152,"href":"https:\/\/crm.boldtek.com\/zh\/wp-json\/wp\/v2\/pages\/1038\/revisions\/1152"}],"wp:attachment":[{"href":"https:\/\/crm.boldtek.com\/zh\/wp-json\/wp\/v2\/media?parent=1038"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}